What should a PI Claims Manager own in a law firm?
Learn what a PI Claims Manager should own, from claim notification and chronology preparation to panel solicitor coordination and fee earner liaison. Find out how to position this role with the clear authority needed to gather internal evidence.
The short answer
A PI Claims Manager should usually own the coordination, documentation, reporting and progression of professional indemnity claims.
Depending on the firm, the role may also include complaints, insurer liaison, internal investigation and risk reporting.
Core responsibilities
The role may include claim notification, evidence gathering, fee earner liaison, insurer updates, panel solicitor coordination, chronology preparation, management information and identifying recurring themes.
It should have clear authority to obtain information internally.
What the role should not become
It should not become a passive mailbox for bad news. The strongest PI claims functions actively manage information, deadlines and risk insight.
They also help the firm learn from claims patterns.
What profile works
Relevant candidates may come from law firm risk, insurance, claims handling, professional indemnity, regulatory investigations or legally trained backgrounds.
The key skills are judgement, organisation and calm communication.
Bottom line
A PI Claims Manager should make claims handling more controlled, consistent and useful to the firm.
The role should be scoped as a risk management function, not just an administrative tracker.
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