Why claims and complaints data matters for Risk recruitment
Why does claims and complaints data matter for Risk recruitment? Discover how tracking complaint themes, claim values, and practice area trends helps law firms identify capability gaps and build a data-driven business case for new hires.
The short answer
Claims and complaints data matters because it shows where the firm’s risk function is under pressure and what type of hire may be needed.
Data can reveal whether the problem is volume, complexity, investigation quality, process weakness or senior oversight.
What data can show
Useful data includes complaint themes, response times, practice areas involved, claim values, repeat issues, insurer notifications, escalation frequency and root causes.
This helps identify capability gaps.
How data informs hiring
If volume is high but complexity is low, the firm may need operational support. If issues are complex or sensitive, it may need a Risk Lawyer or senior claims specialist.
If patterns repeat, the firm may need process improvement capability.
Why this prevents mis-hiring
Without data, firms may hire based on the loudest problem. Data helps define the real need.
It can also support the business case for the role.
Bottom line
Claims and complaints data should shape recruitment decisions.
It helps firms hire the right level of support rather than guessing.
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