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26. 05. 2026

How to avoid underestimating complaints roles

Successfully price and title your law firm's complaints positions. Discover why shifting from a procedural mindset to a judgment-led risk approach ensures you hire professionals with the necessary emotional intelligence and internal credibility.
26. 05. 2026

Why claims and complaints data matters for Risk recruitment

Discover how tracking complaint themes, claim values, and practice area trends helps law firms identify capability gaps and build a data-driven business case for new hires.
26. 05. 2026

How to structure escalation in claims and complaints teams

Stop relying on improvised risk reporting. Discover how to map escalation routes to the General Counsel, COLP, and professional indemnity insurers, ensuring your handling team knows exactly who to involve before pressure arises.