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26. 05. 2026

How AI-generated complaints may affect law firm Risk teams

Prepare your law firm for a surge in AI-assisted complaints. Learn how to distinguish genuine service issues from formulaic noise, and find out how to restructure your risk team to handle increased volume and apparent sophistication.
26. 05. 2026

How to assess complaints candidates at interview

Avoid hiring the wrong compliance professional. Discover what strong answers look like when testing for escalation judgment, and learn the key red flags to watch for, including defensive thinking and over-escalation.
26. 05. 2026

Should complaints sit with Risk, Compliance or Client Care?

Where should complaints sit in a law firm? Learn how to balance client care service recovery with compliance process discipline, ensuring your complaints team has the necessary authority to extract information from partners.