Advice, insights and information about risk and compliance hiring, careers and job hunting

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A specialist blog for all risk and compliance professionals, hiring managers, and HR representatives, featuring advice, insights and information to inspire and inform our network.

26. 05. 2026

How to avoid underestimating complaints roles

Successfully price and title your law firm's complaints positions. Discover why shifting from a procedural mindset to a judgment-led risk approach ensures you hire professionals with the necessary emotional intelligence and internal credibility.
26. 05. 2026

Why claims and complaints data matters for Risk recruitment

Discover how tracking complaint themes, claim values, and practice area trends helps law firms identify capability gaps and build a data-driven business case for new hires.
26. 05. 2026

How to structure escalation in claims and complaints teams

Stop relying on improvised risk reporting. Discover how to map escalation routes to the General Counsel, COLP, and professional indemnity insurers, ensuring your handling team knows exactly who to involve before pressure arises.
26. 05. 2026

What is the difference between complaints, claims and regulatory investigations roles?

Discover how these distinct law firm risk functions overlap, how they differ in scope, and why merging them into one vague role compromises compliance.
26. 05. 2026

How to hire for insurer-facing claims experience

Learn how to assess a candidate's ability to manage broker relationships, handle professional indemnity notifications, and present facts accurately to underwriters.
26. 05. 2026

Why complaint handlers need authority inside law firms

Discover how senior backing, access to client records, and defined partner escalation paths prevent compliance professionals from chasing reluctant fee earners.