Advice, insights and information about risk and compliance hiring, careers and job hunting

Welcome to our blog!

A specialist blog for all risk and compliance professionals, hiring managers, and HR representatives, featuring advice, insights and information to inspire and inform our network.

26. 05. 2026

How to structure escalation in claims and complaints teams

Stop relying on improvised risk reporting. Discover how to map escalation routes to the General Counsel, COLP, and professional indemnity insurers, ensuring your handling team knows exactly who to involve before pressure arises.
26. 05. 2026

What is the difference between complaints, claims and regulatory investigations roles?

Discover how these distinct law firm risk functions overlap, how they differ in scope, and why merging them into one vague role compromises compliance.
26. 05. 2026

How to hire for insurer-facing claims experience

Learn how to assess a candidate's ability to manage broker relationships, handle professional indemnity notifications, and present facts accurately to underwriters.
26. 05. 2026

Why complaint handlers need authority inside law firms

Discover how senior backing, access to client records, and defined partner escalation paths prevent compliance professionals from chasing reluctant fee earners.
26. 05. 2026

How to build a claims and complaints function in a law firm

Learn how to structure the core components, from clear intake and investigation templates to escalation criteria and insurer reporting lines.
26. 05. 2026

When does a firm need a dedicated complaints specialist?

Successfully identify when your law firm requires a dedicated compliance expert. Learn why rising complaint volume and complex regulatory overlaps mean handling client issues as a side responsibility creates dangerous risk exposure.