Advice, insights and information about risk and compliance hiring, careers and job hunting

Where should complaints sit in a law firm? Learn how to balance client care service recovery with compliance process discipline, ensuring your complaints team has the necessary authority to extract information from partners.

Hiring for complaints investigation skills requires looking beyond basic response writing. Learn why evaluating a candidate's emotional control, stakeholder communication tone, and fact-finding methodology ensures defensible risk outcomes.

Learn what a PI Claims Manager should own, from claim notification and chronology preparation to panel solicitor coordination and fee earner liaison. Find out how to position this role with the clear authority needed to gather internal evidence.

Learn how hiring experienced law firm claims and complaints professionals helps identify operational patterns, manage reputational risk, and improve service delivery.

Protect your law firm from risk exposure. Discover how structuring a dedicated Claims and Complaints Manager role improves root-cause analysis, professional indemnity claims handling, and client dispute resolution.

Successfully recruit senior risk professionals by perfecting your role's mandate. Learn why vague reporting lines, low budgets, and limited authority cause passive candidates to reject law firm opportunities.