Advice, insights and information about risk and compliance hiring, careers and job hunting

Successfully benchmark salaries for your claims and complaints function. Learn why underpricing judgment-heavy investigation roles leads to weak candidate shortlists and high compliance team attrition.

Successfully reduce turnover in your claims and complaints function. Learn why treating problem-handling roles as serious risk positions and using their compliance data to drive firm-wide improvement boosts retention.

Successfully hire a Risk Lawyer for your claims and complaints function. Learn why identifying candidates who can spot recurring risk themes and manage overlapping conduct issues beats hiring for pure technical knowledge alone.

Discover how to interview Regulatory Investigations Counsel candidates effectively. Learn how to use scenario testing with incomplete facts and senior stakeholder pressure to evaluate forensic thinking and independence.

Prepare your law firm for a surge in AI-assisted complaints. Learn how to distinguish genuine service issues from formulaic noise, and find out how to restructure your risk team to handle increased volume and apparent sophistication.

Avoid hiring the wrong compliance professional. Discover what strong answers look like when testing for escalation judgment, and learn the key red flags to watch for, including defensive thinking and over-escalation.